In the age of print we have been held sway to what books can
do and forgotten what they cannot do. To the extent that information from texts
equates to knowledge, it is only knowledge-that, not knowledge-how or
knowledge-of-what-it-is-like. For information to unfold as these ways of
knowing, to lead to understanding, we must think of information as a process
rather than a thing, and certainly not a process that is bound up in any
particular object.
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